The Role of ICTs in Empowering People


In the last twenty years we have witnessed a very rapid and dramatic evolution of ICTs, at a pace perhaps unprecedented in history. This evolution however has come in a series of waves. First, we saw the advent of the Internet in the early 1990s, a network of networks that quickly gained global relevance -although uptake by developing countries lagged well behind initial expectations. By the of the millennium we saw a second wave which essentially brought forward the application of Internet based solutions for businesses, governments and almost any other sector.

This wave ended suddenly with the so-called dot-com crash in March 2000. By 2004, Web 2.0 and social media emerged as a third wave of ICT innovations where user-driven content, interactivity, netwempowerorking and collaboration were the drivers. Finally, we saw the accelerated diffusion of mobile technologies come into play – beating Internet growth rates by far. Today, we have over 6 billion mobile subscribers (most of them in developing countries), 2.5 billion Internet users and over one billion social media users.

Based on the above we can indeed say that access to and use of ICTs is being “democratized” -or, from a marketing perspective, is being “massified” indeed. Being that as it may, what these four waves have in common is their claim that new ICTs end up empowering people by providing the platforms and networks that will allow them to participate in decision-making processes and other governance processes, while giving voice to those who had none before.

Moreover, the difference between the “old” Internet and new ICTs is that now we supposedly have empirical evidence to back up such claims, as reflected by the so-called Arab Spring and other social movements that have emerged in both developed and developing countries. We all heard about the Twitter and/or Facebook revolutions. But we all should take such claims with a grain of salt and two of pepper. Current research on these social movements puts in serious doubt the absolute validity of such perspectives.

From a democratic governance perspective, the key question hinges around participation and inclusiveness.

While access to ICT networks is a necessary requirement to be empowered to participate, that does not necessarily mean that people are willing or ready to participate. Certainly, new forms of communication such as SMS, social networks, podcasts, blogs, etc. offer new opportunities for engagement and thus have potential for fostering inclusiveness on say how development decisions are made. But this is not an automatic automagic (sic) process -even if new ICTs also substantially reduce access costs and thus lower traditional barriers of entry for being able to engage with others and meaningfully participate in governance processes.

While ICTs open new opportunities to foster inclusive participation, they do not actually entice people to engage and become more active in the public sphere. Nor do the new technologies by themselves effectively tackle the so-called “democratic apathy” of citizens and stakeholders in industrialized countries. This is certainly not the situation is many developing countries where people usually have not had the chance to effectively participate in governance process, other than elections. At any rate, there seems to be a missing link here between ICTs, old and new, and participation, new and old.

Let us look at crowdsourcing -which includes both Internet and SMS based platforms. By its nature, crowdsourcing is centered on the wisdom of the crowds where stakeholders provide inputs and jointly, almost without knowing, generate information and knowledge in real-time. It is indeed a form of traditional surveys on digital steroids -and done at 1/100th of the cost of the former! It is also a great marketing tool too.

The really interesting point about crowdsourcing is that it can effectively get down to the local level -especially using SMS and mobiles- where local stakeholders can meaningfully participate and see their own inputs count for some specific purpose or goal – reporting violence, human rights abuses, violence against women, electoral fraud, etc.. This is precisely the kind on incentive that gets people to participate in such processes, an incentive that is made possible by the affordability and networking outreach of the new ICTs – my voice can be heard by millions if not billions in real-time!

This is indeed a first critical step in empowering people through ICTs to participate in governance and other processes.

But there is also an important institutional gap here too -a key democratic governance factor. There is no doubt that ICTs are moving much faster than institutional modernization or change and thus are putting tons of pressure on the latter to catch up. Same goes for fostering inclusiveness and participation using social media, the Internet or mobile technologies. There is an important gap here.

While people are finding incentives to engage, the critical question in this regard is if policy and decision-makers are listening or are even willing to listen. There are indeed quite a few examples where they are indeed listening, because they either have their own political agendas and/or have keen interest in the new communication channels that have emerged and that can be capitalized for political mobilization. But once they move on the listening stops while the voices continue to be heard.

As a matter of fact, there is need to create governance mechanisms that formally or institutionally require that people’s voices and contributions must be part and parcel of key decision-making processes, especially those that will have direct impact on the lives of those who are engaging. In principle, it should not be optional nor should it be up to the good will of any policy/decision-maker. If we are really serious about empowering people to participate then we also need to address this challenge which is certainly larger than ICTs.

This does not mean that ICTs are not part of the solution. The same platforms that today are being used to capture stakeholder voices can be used by local and national institutions and organizations to listen to such voices and use new technologies such as big data analytics, semantic web, and others to aggregate voice, suggest trends and identify priorities among others. What seems to be missing then are not the platforms but the political will to make listening to people’s voices an integral part of the decision-making processes.

And crowdsourcing about this can perhaps help move this agenda forward.