Governments should fully understand the scope and reach of the various Digital Government (DG) institutional functions, described in my previous post, and their proper sequencing before they embark on comprehensive digital transformation processes. The policy units’ actual institutional location leading DG processes should be the result of the analysis of the various functions, not the starting point. Indeed, countries have deployed a wide variety of institutional arrangements while designing and implementing DG. A one size fits all approach is thus out of the question. Similarly, copying and pasting institutional design from DG lead countries or nations within similar development stages will tend to fail. Context is thus essential.
Equally important here is the distinction between policy